Please read these terms carefully before using our platform.
Effective Date: 19 July 2025
Welcome to SAPAX! By accessing or using our website or services, you agree to the following Terms of Service ("Terms"). Please read them carefully before using our platform.
1. Overview
SAPAX ("we", "our", or "us") offers custom 3D printing services based on client-submitted designs, sketches, or specifications. By using our services, you ("you", "the user", or "the customer") agree to comply with these Terms.
2. Use of Our Services
You agree to use our services only for lawful purposes and in compliance with all applicable laws and regulations. You must not:
Upload or submit any files that infringe on intellectual property rights of others.
Use our service to create prohibited, offensive, or harmful content (e.g., weapons, hate symbols, or explicit material).
Attempt to hack, reverse-engineer, or disrupt our website or systems.
3. Intellectual Property
**Your Files:** You retain all rights to the files and designs you submit to SAPAX. By submitting them, you grant us a limited, non-exclusive license to use, reproduce, and modify them only as necessary to manufacture and deliver your requested product.
**SAPAX Content:** All site content (except user uploads), including branding, text, and images, is the property of SAPAX and may not be used without permission.
4. Orders & Payment
All prices are stated in South African Rand (ZAR) unless otherwise indicated.
Orders must be paid in full before production begins.
Once production starts, orders cannot be canceled or refunded unless there is a defect caused by us.
5. Turnaround & Delivery
Estimated turnaround times will be communicated at the time of order. While we aim to meet these timelines, delays may occur due to technical issues or external factors.
Delivery will be made using the method agreed upon during the ordering process. SAPAX is not liable for delays caused by third-party couriers.
6. Refunds & Returns
Due to the customized nature of our products:
We do not accept returns on custom-printed items unless they are faulty or significantly deviate from the specifications.
If an error occurs on our end (e.g., misprint, incorrect sizing), we will reprint or offer a suitable resolution at no extra cost.
7. User Responsibility
You confirm that:
You have the legal right to use and submit any design, image, or content uploaded to our site.
Your request does not infringe on any third-party rights, including copyright, trademarks, or patents.
You are solely responsible for the content you upload and the legal implications of manufacturing that content.
8. Limitation of Liability
SAPAX will not be liable for:
Any indirect, incidental, or consequential damages arising from the use of our services.
Customer errors in uploaded files or specifications.
Unauthorized use of your submitted designs by third parties.
Our maximum liability for any claim shall not exceed the amount paid for the service in question.
9. Termination
We reserve the right to refuse service, suspend accounts, or cancel orders if a user violates these Terms or engages in fraudulent, abusive, or harmful behavior.
10. Modifications to These Terms
We may update these Terms at any time. The most current version will always be available on our website. Your continued use of our services after updates indicates your acceptance of the changes.
11. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved under South African jurisdiction.
12. Contact Us
If you have any questions or concerns about these Terms, feel free to contact us at:
Email: sapaxteam@gmail.com
Address: SAPAX, 147 Buckingham Avenue, Craighall Park